Best VoIP Telephone solutions for 2019

VoIPBusiness

VoIPBusiness is among the best VoIP solutions for small business. The company provides a variety of combined subscription plans which begin from just £7.99 per month. You also get a 30-day free trial with 3 users included. There are no long-term agreements and no cancellation charges. You can enjoy all the services with free installation and abundant calling features. Further you can make unlimited free calls within the network.

Strengths

  • Wide feature range
  • Generous toll-free minutes

Phone system

  • Virtual Receptionist
  • Ring Groups
  • Number Porting
  • Music on Hold
  • Directory Assistance
  • Hosted PBX
  • Softphone
  • Instant Messaging
  • Virtual Office Call Recording
  • Contacts Integration
  • Presence

Collaboration features

  • Instant Messaging
  • Virtual Office Call Recording
  • Contacts Integration
  • Presence

Mobility

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

Business features

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID Blocking
  • Caller ID
  • Call Waiting
  • Call Transfers
  • Do Not Disturb
  • Group Call Pickup
  • Additional Ring Groups
  • Voicemail
  • Group Intercom Paging
  • Call Park
  • Voicemail to Email
  • Internet Fax

Easy online management

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

RingCentral

The RingCentral VoIP telephone system is not the cheapest in the market, but it definitely includes features which others charge for extra like unlimited video conferencing and generous toll-free minutes. Hence, it kind of evens out. If you are looking for feature rick, easy to set up VoIP services which you won’t have to think about a lot. The provider is a proven market player which does it all. If you are ok with paying a bit more for the comfort.

Strengths

  • Wide feature range
  • Generous toll-free minutes

Weaknesses

  • Costlier rates
  • Outsourced customer service

Features

Calling and mobility

  • Mobile apps
  • Desktop app
  • Local numbers
  • Toll-free and vanity numbers
  • Extensions
  • Presence and head-up display
  • Call delegation
  • Call screening
  • Call forwarding
  • Call Flip
  • Call Park
  • RingOut®
  • Intercom
  • Paging
  • Shared lines
  • Answering rules
  • Internet fax
  • Voicemail-to-email
  • Visual voicemail
  • Phones accessories, devices, and service

Administration

  • Cloud PBX
  • Greetings
  • Multi-level IVR
  • Music on hold
  • Dial-by-name directory
  • Number porting
  • Multi-site management
  • Call monitoring
  • Call logs
  • Automatic call recording
  • Audit Trail
  • Hot desking
  • RingCentral CloudConnect™
  • Caller ID
  • Directory listing
  • User templates

International

  • Global Office®
  • International calling
  • International numbers

Meetings

  • Video conferencing
  • Audio conferencing
  • Cloud telepresence
  • Webinar
  • Team collaboration
  • Business SMS and MMS
  • Message alerts

Security

  • Secure VoIP service
  • Single Sign-on
  • Data centre overview
  • Roles and permissions

Analytics

  • Analytics portal
  • Performance reports
  • QoS reports
  • Live reports

8×8

8×8 is one of the earliest business VoIP providers. The company was launched in the year 2002 and now serves over a million businesses. Furthermore, the company keeps it pretty simple. It has only three VoIP plans however they all are loaded with features and the small businesses conducting international business especially should be interest in what the provider has to offer. In addition, the provider is set up to integrate with a lot of useful third part business app such as NetSuite, Microsoft Dynamics, Salesforce and Zendesk.

Strengths

  • Inexpensive international calling
  • Crowdsourced customer service

Weaknesses

  • Limited mobile access
  • Closed API

Features

Phone system

●       Virtual Receptionist
●       Ring Groups
●       Number Porting
●       Music on Hold
●       Directory Assistance
●       Hosted PBX
●       Extension Dialling
  • International Local & Toll-Free Numbers
  • Toll Free Numbers
  • Virtual Phone Number

Collaboration features

  • Instant Messaging
  • Conference Bridge
  • Virtual Office Call Recording
  • Contacts Integration
  • Presence

Mobility

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

Easy online management

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

Business features

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Direct Phone Number
  • Do Not Disturb
  • Group Call Pickup
  • Additional Ring Groups
  • Group Intercom Paging
  • Voicemail
  • Call Park
  • Voicemail to Email
  • Internet Fax

Integrations

  • Slack Integration
  • G Suite Integration
  • Bullhorn Integration
  • Salesforce Integration
  • Zendesk Integration
  • Netsuite Integration
  • eAgent Integration
  • Click2Pop
  • Web Dialer
  • Skype for Business Integration
  • Desk.com Integration
  • Google Calendar Integration
  • Outlook Integration
  • ACT! Integration
  • Okta Integration
  • Aryaka Integration

Verizon VoIP

Verizon is a mobile leader and its ultra-fast fibre optic internet service is expanding quickly. Hence, it is in the VoIP phone business. The company has built-in Bring Your Own Device (BYOD) solutions along with the internet connections both DSL and fibre optic, to support a reliable VoIP business service. It consolidates of all your business’s communication needs into a single bill which can be easily achieved with Verizon. However, it would be more convenient than inexpensive.

Strengths

  • Complete-service connections
  • Mobile solutions

Weaknesses

  • High prices
  • Limited fibre-optics

Features

Call Management Features

  • Call Queues
  • Call forwarding
  • Call routing
  • Call history
  • Call waiting
  • Call park
  • Call transfers
  • Do not disturb
  • Extension
  • Find me/follow me
  • Multiple calls
  • Automatic distribution
  • Caller ID
  • Missed call
  • Multiple calls per line

Phone system

●       Virtual Receptionist
●       Ring Groups
●       Number Porting
●       Music on Hold
●       Directory Assistance
●       Hosted PBX
●       Extension Dialling
  • International Local & Toll-Free Numbers
  • Toll Free Numbers
  • ●        Virtual Phone Number

Jive

Jive has established a positive industry reputation since it was launched in the year 2006. The provider offers interface simplicity, focuses on small businesses and offers a large range of phone features which are available to all pricing tiers. For a smaller business conducting a business in the UK Jive can be a simple and feature rich VoIP provider which can be set up and running quickly for an affordable price and no long-term contracts. However, Businesses that plan on extensive long-distance calling can look for another provider.

Strengths

  • Feature parity
  • Sliding-scale pricing

Weaknesses

  • Costly international calling
  • Limited video conference

Basic Voice Features

  • Call analytics
  • Call monitoring
  • Call recording
  • Barge
  • 3-way conferencing
  • Corporate directory on phone
  • Conference bridge
  • Unlimited auto attendants
  • Virtual fax
  • Ring groups
  • Speed dial
  • Custom hold music
  • Custom greetings
  • Custom schedules
  • Custom messages
  • Dial by name
  • Dial by extension
  • Dial plan editor
  • DID
  • Fax to email
  • Hot desking
  • Extensions

Call Management Features

  • Call Queues
  • Call forwarding
  • Call routing
  • Call history
  • Call waiting
  • Call park
  • Call transfers
  • Do not disturb
  • Extension
  • Find me/follow me
  • Multiple calls
  • Automatic distribution
  • Caller ID
  • Missed call
  • Multiple calls per line

Call Centre Features

  • Pre-call
  • Report caller
  • Advanced ring
  • Announcement
  • Strategies
  • Hold time
  • Queue call
  • Unlimited call
  • Agent login
  • Wait time
  • Recording
  • Hold messages
  • Hold music
  • Whisper
  • Announcement

Phone Service

  • Number porting
  • Cloud PBX
  • Local numbers
  • Toll-free
  • International
  • Unlimited
  • Domestic usage
  • Calling
  • Numbers
  • Compatible
  • Multi-site

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